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          365体育备用网址  $71.34  1.1 (1.57)  /  Ship365体育备用网址  /  REPORT AN EMERGENCY: 1-800-232-0144  /  Accessibility IconAccessibility Icon

          Contact Us


          Railroad Emergencies - 1-800-232-0144

          Contact us immediately for all railroad emergencies, including blocked crossings or track, crossing accidents, crossing signal problems, hazardous materials release, theft, vandalism, trespassing or unsafe employee driving. Be prepared to tell us your name, location and what you observed. For all other non-customer inquiries, use Tell365体育备用网址.


          New Customers
          If you have questions about whether shipping by rail is right for you, contact our Merchandise Sales Department at Merchandise@csx.com.


          Problem With a Shipment?
          See how to inquire about shipment problem.
           

          365体育备用网址 COVID-19 Visitor Questionnaire
          365体育备用网址 is closely monitoring the development of the COVID-19 illness. To help ensure the safety of our employees and partners, please make certain to review the 365体育备用网址 Supplier Guide for COVID-19. To prevent the spread of COVID-19 and reduce the potential risk of exposure to our employees and visitors, we are conducting a simple screening questionnaire. Before arriving at a 365体育备用网址 facility, please complete the Visitor Questionnaire.
           

          Can't find what you need? Contact us via the phone tree.
          1-877-Ship365体育备用网址 (1-877-744-7279) Phone Tree

          Prompts Options  
          1   Report a railroad emergency to railroad police
          2   Customer Solutions
          1   Railcar Customer Assistance
            1 Regional Sales
            3 Touch Trace automated tracing system
            4 Waybill Assistance
            5 Customer Solutions and Ship365体育备用网址
            6 Employee of another railroad with EDI transmission or interchange request
            7 Update destination or consignee of an enroute shipment
            8 Freight claims - report damage or loss
            0 Repeat options
            # Return to previous menu
          2   Intermodal Customer Assistance
            2 Customer Solutions and Ship365体育备用网址 assistance
            0 Repeat options
            # Return to previous menu
          3   TRANSFLO
          4   RailPlus

           

           

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